Reviews

From 81 reviews
Jim Rivera

Perry did a great job fixing our garage door. HE was very pleasant and kne what he was doing.

via Google
Dave Lucio

I appreciated the quick and honest assessment the tech provided upon arrival, he was able to replace some bad components and keep my door operational.

via Google
Karen Brandon

Placed call as soon as we discovered the garage door was broken. Technician Joe was out within the hour. Great service, provided us education on why the door failed...as well as how repairs will remedy the problem.

They are truly available …

read more
via Google
Jeff Ronay

Garage door was fixed like new in 30 minutes. Top notch service at a fair price.

via Google
Karen R

We've used A-Authentic twice, both times for different issues. Tech arrived on time, completed job professionally and fast. Only company I'll ever use!! Highly recommend!!!

via Google
Greg Murray

The best! Tech arrived early. Very knowledgeable, friendly and efficient. Completed work quickly and correctly.

Absolutely calling them for my next repair!!

via Google
Len VanOteghem

I choose A-Auth’ to replace my garage door as after I checked them out their quote was competitive, they could provide next day installation and during the quote, Shawn left no questions as he was very through. Shawn also done the install …

read more
via Google
Julie Lunt

Mike W. is so friendly, knowledgeable and trouble shoots everything before adding more cost to your service. I will always request Mike W. when I need service done at my house! Thank you!

via Google
Al Hughes

Patrick my Technician was absolutely excellent, I would like to compliment the work he did ! !

via Google
Vincent Vega

I used A Authentic for the first time and they were excellent. Mike came out and performed a tune up and replaced sensors. He was on time and very professional-awesome customer service! Door works great and I will keep using them in the …

read more
via Google
Julie Money

Awesome service ... same day when it wasn't even an emergency! Fast, efficient and reasonably priced.

via Google
Bethany Caddow

What a wonderful company. They were able to come out right away! They kept in close contact so we knew when they were coming. They were super helpful and stayed until everything was perfect. Mike W was able to fix all my problems and made …

read more
via Google
CharlesEllroy

Mike W did a great job with our garage door repair/upgrade. We had a new motor, rollers, belt, and keypad installed. He arrived quick, worked quickly even in the heat, was great at explaining everything afterwards and it was an awesome …

read more
via Google
Sam C

Yes we would recommend! Fantastic service! So timely. Mike made our day.

Peter Vann

Great same-HOUR service on a Saturday late afternoon for spring replacement. The ball-bearings were needing to be replaced as well – all accomplished within one hour. Great service for reasonable cost – THANK YOU!

via Google
Eric Gray

Extremely friendly and knowledgeable. Was at my home within an hour of my request for an estimate. Returned and replaced my door and opener. The new opener is whisper silent and the worker was extremely courteous and professional.

via Google
Norma Gano

Quick to respond, explained what was needed and did the repair in a very timely manner. Very courteous

via Google
Stephen Stern

I thought that I was in for a multi-day ordeal when I called on Saturday morning at 9:00 AM after the chain broke on the old one. By 11:20 AM, I had a new garage door opener installed and working. Yes, it was less than 2 1/2 hours! That's …

read more
via Google
A Porter

I didn't expect to have my garage doors working perfectly on the same day I called A-Authentic. But that's what happened. Mike W was fantastic, finished the whole job that afternoon. I recommend this company for many reasons, including …

read more
via Google
Brittany Gleason

Great and timely service! The owner, Darrell, is super nice. The two gentlemen who installed the garage door and opener were really nice and knowledgeable as well! I would recommend them to anyone who is in need of a garage door etc.!

via Google
Charles B

Extremely pleased with Patrick, did a great job for us. ...

Bob Rowland

Patrick B arrived on time, was thorough on his report on my problems, and completed the job in a timely manner. Patrick was very outgoing and a excellent rep. for A-Authentic Garage Doors. Highly recommend this company.

via Google
Michael Venokur

The came to my property and was able to fix the issue. They went over all the details, showed me the frayed lines and was able to point out the last company installed the wrong coil. They seem very honest too. I have a unit that's 20 years …

read more
via Google
Ernestine Aragon

Very professional, explained what had to be done. The work was done quickly. We were very satisfied!

via Google
Ray Boone

Thanks for coming out do quickly and fixing our garage door. Patrick was great. I would highly recommend this A-Authentic Garage Doors. Thanks again.

via Google
Barb Bolar

One garage door broke right before the July 4th holiday. Called the day after and they had someone out within hours! Brandon O. was super thorough, explaining what he saw as problems both short and long-term, what our cost and repair …

read more
via Google
Jeneen Harvey

Thank you Mike W. at A-Authentic Garage Doors for replacing my garage track and motor within 2 hours of my initial call to the office!!! Mike W. was friendly and informative on the pro's and con's between repairing or replacing the system I…

read more
via Google
Liz M

Joe H. was so courteous and professional. He took the time to explain my options and made sure I understood how the process works. He was so patient and friendly. I really appreciate service like that! THANK YOU!

via Google
Paula Simon

We just had our door serviced by David G. He did a great job identifying and fixing the problem for us. He was on time, friendly, professional, highly skilled and honest. I would highly recommend this company if you are having trouble with …

read more
via Google
Jerline Bonaparte

On 6-30-2019 my techs name was Brandon O. I know my call wasn't the most pleasant one for A-Authentic because on 2-11-2019 I had to call them and they had to replace the entire ROD along with all of it's internal parts. That was a $1,000.00…

read more
via Google
Ryan Johnson

Joe H. was a great tech who made me a loyal customer to A Authentic!. Best thing was he was very knowledgeable, kind, and NO PRESSURE what so ever. I didn’t feel like he was trying to sell something. He made sure I fully understood …

read more
via Google
Noemi Howard

Mike W came to my home to repair a single spring that actually needed a double due to the weight and size of my garage door. Not only was there an issue with the door, the bearings needed to be replaced as well. Mike took the time to …

read more
via Google
Jan Kloenne

Joe H was our serviceman. he was very good. He came immediately, he was professional, and did the job quickly, and thoroughly. We will use this company again, for sure.

via Google
Joe Papier

Mike W was the best. Very polite, explained everything, and cleaned up the work area. Offered suggestions to ensure the job would meet my expectations. Would definitely request Mike next time i should need a new garage door opener or …

read more
via Google
Michelle Weiss

John H. was knowledgable, prompt and courteous. Seemed like it was a little expensive though

via Google
Petra Stevens

Raymond was courteous, professional, extremely knowledgeable, and patient with us. I will always use A-Authentic Garage Doors for all of my garage door needs. I asked for extra business cards so I can recommend your business to my friends. …

read more
via Google
Heather Rose

Great job. Respectable work. Hector S. Was amazing, knowledgeable and friendly.

via Google
KEN NICHOLS

Mr Mike Came To My Home Today & What A Pleasant Experience He Offered Az He Went On His Business... A Total Professional... He Would Find Things That Were Defective & Would Share With Me What My Price To Replace Them.. He Was Straight …

read more
via Google
Jayde C

This is from Floyd & Kathy Dodd. Shawn B. went above and beyond! He accommodated our busy work schedules, did a fabulous job. Gave us the best customer service, steered us in the right direction and installed a superior product! THANK YOU…

read more
via Google
Angela Howard

Perry H. was our tech and he was very friendly and knowledgeable. He explained what needed to be done and provided us an estimate that we agreed to before he began any work. After the repair and maintenance he explained what he had done and…

read more
via Google
Alex Barrio

Kyle R. was very helpful in explaining every detail I needed to know in the maintenance of the garage door. He was very courteous and knowledgeable.

via Google
Robert Byrum

Perry H. was very professional and did a great job repairing my garage door. I would highly recommend your company.

via Google
Peter Nguyen

I had some issues with one of my sensors for my garage. Kyle R was prompt and extremely knowledgeable about all the questions I had. Everything was fixed within 30 minutes. I gained a lot of knowledge on how to maintain my garage door. …

read more
via Google
Julia Norton

Tim Z fixed our door in no time. I called today and Tim Z was out in a couple hours to fix our door. Reasonable price also for such a quick turn around. Thanks Tim Z for fixing our door. Thanks A- authentic Garage Door!!!

via Google
Robert Wonsettler

Tim Z did an excellent job in describing the problem and fixing it. Will use you again. Great job!

via Google
Beth McGaw

David G was excellent. Installed garage door motor on single garage and updated larger one. Helped set up functionality, made sure I understood how to use it. Highly recommend David and company.

via Google
Julie Koehler

Called and was prompte with time that they would be here, and also got all work done in same day! Randall knew his stuff and took time to explain what happened and why. Hector S did the repair and did it quickly and promptly. Thank you guys…

read more
via Google
David Lin

I had a spring break on my large two car garage door. I called A-Authentic and they dispatched a technician within two hours of my call. Hector S. came out and he replaced both springs, bearings and a faulty chain gear and sprocket. It was …

read more
via Google
Debra Kuhns

During a visit with our out-of-state kids & grandkiddos, our garage door stopped working. Technician Perry arrived on time, quickly assessed the problem, fixed the door and provided some preventative maintenance. He was very knowledgeable, …

read more
via Google
Robbie Hendricks

A great and professional service. I called on Thursday and they offered to come out the same day. James T came for the consult and fixed my issue within seconds. He was on time and friendly. I would recommend using A-Authentic for any …

read more
via Google
Deb Miller

Our garage door spring broke around 5pm. We called A-Authentic and they had someone out within the hour. Perry H. was the technician and he was fantastic! Everything was explained to us and he answered all of our questions. He was …

read more
via Google
audrey butko

Joe H. was very courteous and knowlegable. Work done timely and well. Answered all my questions. Also showed me how and where to lubricate. Would definitely use A-Authentic and Joe again.

via Google
Gary Broderius

Kyle was very helpful in discussing all of the options (features and benefits) of the opener replacements and accessories. His work was neat and tidy. I would recommend this company and Kyle in particular to anyone.

via Google
Mai Luc

Tim Z is a true professional. I was running late for my scheduled time due to traffic. Tim was very understanding and said he would wait for me until I got to my house. Tim was thorough and explained the issues with my garage door, and …

read more
via Google
Matt Palermo

Tim Z was very professional. Excellent work and very informative. Because of him, I now have a new home garage vendor. Thank you again!

via Google
Marisa Heinrich

I had a super bad accident with my garage on a Saturday evening. I had found a few garage repairs from the value pack and called several. Most could not help me until the next day. When I called a-authentic, the girl that answered the phone…

read more
via Google
Stefanie H

Very pleased with our service tech "Joe H". He was knowledgeable, fast at repairing our broken spring and overall very pleasant to deal with.

via Google
Steve Mooney

We had Kyle R. out to our house to fix a broken spring. He did a great job explaining what he was doing and answering all of my questions. Very happy with this work.

via Google
Kelly Chervenak

I needed a tune up on my garage door, and called A-Authentic. I'm glad I did! Tim Z was prompt, knowledgeable, and did a great job getting my door back in shape. Will definitely call again the next time I need service.

via Google
Carol Trentadue

I had an exceptional experience yesterday with the help of Tim Z.

He was punctual, pleasant and completed the work in a timely manner.

I highly recommend the company and Tim Z., the tech that did the work!

via Google
Joel Countryman

Recommended by Rosie On The House. Quick and great work. Tech Kyle R. came out and was very personable explaining and showing what needed to be done to my garage door. Very professional. Highly recommend.

via Google
kyle king

Patrick B is the best service man, I have ever had in my home, he is very knowledgeable and professional. I am highly impressed by the work he did for me today, but I think I am More impressed by his honesty and integrity, he did not try to…

read more
via Google
terese dallas

I called this morning for an issue with my garage not working, got a same day appointment which was amazing! The tech, Tim Z. was very communicative on what time he would be to my house. Figured out our issue and replaced the motor quickly…

read more
via Google
Ryan Fix

Best customer service I've had for any profession. Our garage door opener had completely failed. Called them Sunday morning at roughly 8am – no issues getting through on the phone. Told me they could have someone out within an hour. Patrick…

read more
via Google
Doris Wheeler

The technician arrived at a reasonable time, was polite and considerate of my property. He replaced my needed parts being honest and patient in explaining the operation of the garage door. I would have

Tim Z return for yearly maintenance!

via Google
George Genco

From the minute they answered the phone we had a 'good feeling.'

1. It isn't that often those who answer the phone and schedule the appointments have comparable knowledge to the technicians. Kudos!

2. Eric, our technician, diagnosed the …

read more
via Google
Richelle Rockwell

Great experience! Was able to get same day appointment to fix broken roller pin. The tech Tim Z arrived promptly, explained the repair needed, and made the repair quickly. He was courteous and knowledgeable. My garage door is now extremely …

read more
via Google
Cynthia Cyganiak

David G could not have been better. He replied to our call in a short amount of time. He had to work on a door that had nothing done to it since the Home was built. Rebuilt the entire system and now we have a safe and reliable garage door. …

read more
via Google
Frances Smith

My garage door opener sounded like a garbage disposal eating silverware. I called a authentic garage door repair company and they sent out Tim Z who was everything you could ever ask for in a repairman. He was knowledgeable polite and …

read more
via Google
Fred Rasmussen

Tim Z. was our technician. He quickly diagnosed the problem that we called about and corrected it. He then pointed out that our last garage service from two years ago had installed the wrong size/capacity of springs for our (heavy) door. He…

read more
via Google
Steven Ingram

Tim Z. was the technician who performed my job. Tim was on time (even early) very pleasant and attentive to my situation. He did a thorough inspection and presented the corrective options to me. Tim was very knowledgeable and interested …

read more
via Google
George Piccone

The garage door is working perfectly and is extremely quiet and smooth. The parts this company uses are of the highest quality and have a long expected lifespan. I'm a shopper, and I know that you might find a slightly cheaper price, but …

read more
via Google
Matthew Church

I called to have our doors inspected. No specific complaints, just wanted them looked at after 5 years of constant use. Joe H. Was able to come out to the house in less than an hour. He was very pleasant, and professional. I appreciated …

read more
via Google
Shane Buckler

I called last night about an issue with my garage door, they scheduled me the next day which was a Saturday. The technician, James T, was timely, friendly and very professional. He explained to me and showed me the issue and what was …

read more
via Google
Emory Ellsworth

Joe was timely and informative. And yes, we paid a lot more ($685 vs $300 expected), but we got bigger springs, new drums and a 5-year warranty. As our last garage door spring only lasted a couple years, we are looking forward to years of …

read more
via Google
Dan Michelson

Great Service! I called on a Monday to inquire about a new garage door opener, and they were able to make a late afternoon appointment the very next day. By Tuesday night we had not only a new door opener but also some much-needed service …

read more
via Google
Terry O'Brien

David G arrived as scheduled and performed complete trouble shooting of my garage door issue. He gave me an estimate and kept me up to date as things changed. He pointed out other possible action items to address and then completed that …

read more
via Google
Beth Mitchell

I highly recommend A-Authentic. They answered my email within the day that I sent it and when I called to make an appointment they were very friendly and accommodating. The technician Kyle R arrived on time and was very professional. He had…

read more
via Google
Danielle Mosley

Called A-Authentic Garage doors to have the opener replaced and repair a hung cable. James T. was very professional and courteous. He answered all questions prior to performing any work. He did an excellent job and completed the job in a …

read more
via Google
Paul G.

The spring on my garage door snapped trapping my car in the garage (only had the one spring so was impossible to lift manually). I called A-Authentic and they sent a tech out the same day and at the time promised. Kyle R. did a great job. …

read more
via Google
Ray Zoratti

We called A-Authentic on a Sunday because our door sprung on one side. In less than an hour Joe arrived and assessed the issue. He indicated with a bottom bracket adjustment this would balance the door better and it would operate more …

read more
via Google